Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Unable to associate your purchase due to a failure in acquiring credentials. Please try again.

In most cases, this issue occurs when there is a problem with your Microsoft Account credentials.

To troubleshoot, try the steps in this article: Restore previous purchase for Office for Mac.

If the problem persists, please contact Microsoft Support.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!