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Here are answers to some frequently asked questions about the OneDrive app for Mac. Get the free app.
View OneDrive System Requirements. Downloading the app means you agree to the Microsoft Services Agreement and privacy statement. This software might also download and install its updates automatically.
Note: We are aware of an issue with the OneDrive app not starting for some Mac users, with the error message "OneDrive quit unexpectedly". You can either update your macOS to Mojave 10.14 or download and install the latest version of OneDrive for Mac from the Mac App Store. If you have a standalone installation of OneDrive, you can use this link to download and install the update.
What does the OneDrive folder do?
When you install the OneDrive app for Mac, a copy of your OneDrive is downloaded to your Mac and put in the OneDrive folder. This folder is kept in sync with OneDrive. If you add, change, or delete a file or folder on the OneDrive website, the file or folder is added, changed, or deleted in your OneDrive folder and vice versa.
To upload files to OneDrive automatically, just copy or move the files to your OneDrive folder using the Finder, or save them in your OneDrive folder from an app. Files you upload this way can be up to 250GB in size if you're signed in to a Microsoft account, or 15GB if you're signed in to a work or school account. If you installed the OneDrive app on other computers, the files will automatically be added to the OneDrive folders on them, too.
You can also use the Finder to rename and delete files, create new folders, and move files around in your OneDrive folder. The changes will automatically be made in OneDrive and your other computers that have the OneDrive app installed.
To rotate photos in OneDrive, open them in Preview, rotate them, and then save them. The photos will be automatically updated in OneDrive.
If you use a lot of storage space in OneDrive, it might take a long time to download all your files when you first install the OneDrive app. For tips on maximizing the transfer speed, see Maximize upload and download speed.
Do I have to install the OneDrive app on all of my computers?
No. If you don't want to keep all the files in your OneDrive on a computer, you can still work with your OneDrive on that computer by going to the OneDrive website.
Why do I have to confirm my OneDrive folder on my Mac?
OneDrive is following recommendations from Apple that Mac OS X apps have sandboxing. With sandboxing, the OneDrive app will access only the files it needs on your Mac. This means we need to ask you to confirm the location of your OneDrive folder. If you select any folder other than your current OneDrive folder, you'll have to go back through setup and re-download the contents of your OneDrive. To learn more about app sandboxing, search the Apple website.
How do I show or hide the OneDrive app icon in the Dock?
The OneDrive app icon is hidden by default. To show it in the Dock, click to deselect the Hide Dock icon checkbox in Preferences.
Can I choose folders in my OneDrive that I don't want to sync on my Mac?
Yes. When you first set up OneDrive, click Choose folders to sync. If you didn't do this when you set up OneDrive, you can do it in Preferences:
Click the OneDrive icon in the menu bar.
Click Preferences, click the Choose Folders tab, and then click Choose Folders.
For each folder, you can choose to sync everything in the folder, individual folders within the folder, and files that aren't in any subfolders within the folder. If you choose to sync only some items, new items you add to the OneDrive folder on your Mac will sync to OneDrive, but items you add to OneDrive from the website or other devices won't be synced to your Mac unless they're in the folders you chose to sync. If you choose to stop syncing folders on your Mac, they'll be deleted from the OneDrive folder on that computer, but they'll remain in OneDrive.
Tip: You can't choose individual files you want to sync, and you can't choose to sync files or folders shared with you.
Can I change the name or location of my OneDrive folder?
No, you can't currently do this. If you use the Finder to rename or move your OneDrive folder, OneDrive will stop working.
Can I use OneDrive to get to files and folders on my Mac that aren’t saved in my OneDrive folder?
No, the Fetch files feature is available only on PCs. This also means you can't stream videos that are on a Mac from the OneDrive website.
Can I change the account I use with OneDrive?
You can change the account you use with OneDrive, but you can't use the folder with multiple accounts at the same time. To change the account you use with OneDrive, choose Sign Out from the menu bar.
Can I recover files or folders I deleted?
Check the Trash for files you deleted from the OneDrive folder on your Mac.
How do I uninstall the OneDrive app?
Just drag the OneDrive app to the Trash.
How do I reset the OneDrive app?
Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
Start OneDrive and finish the setup process.
Note: Make sure you're using an updated version of the OneDrive app. Some older versions of the app don't have the reset commands. In that case, drag your old app to the Trash and then install the latest OneDrive app.
Need more help?
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.