Outlook.com contact folders not syncing

Last updated July 2019.


You may see two contact folders in People, one in English and the other in your localized language. One of these folders may not sync to your devices.

Note: Contacts created in People can be synced across other devices and apps. Imported contacts (for example, contacts from a connected account) aren't synced.


Follow these steps to ensure that all your contacts sync:

  1. Make sure your Outlook.com language is set to English. To change it, go to Language and time settings.

  2. Export your contacts from the folder which isn't syncing.

  3. Import your contacts again. The contacts will be automatically imported to the correct folder which is syncing.

  4. Change your Outlook.com language back to your personal preference.

Related topics

Fix Outlook.com email sync issues

Outlook.com folders disappear or go back to a previous name

Fixes or workarounds for recent issues on Outlook.com

Still need help?

Note: You will need to sign in first to get support. If you can't sign in, go to Account support.

You can also try the Microsoft Virtual Agent.

A subscription to make the most of your time

Need more help?

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.