Outlook.com folders disappear or go back to a previous name

Last updated February 2, 2018

ISSUE

When you create or rename a folder in Outlook.com, it reverts to the old name or disappears the next time you sign in.

WORKAROUND

You can find items saved within the missing folders using search, and the folder issue is fixed in the new Outlook.com. Get help with Outlook.com. 

Related topics

Fix Outlook.com email sync issues

Fixes or workarounds for recent issues on Outlook.com

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You can also try the Microsoft Virtual Agent.

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