Outlook crashes deleting three or more emails from a POP account with Download Headers Only

Last Updated:  July 15, 2020


After updating to Outlook Version 2006 Build 13001.20266 and higher, Outlook crashes deleting 3 or more emails from a POP account with Download Headers Only.

In the Windows Event Viewer Application Log, you will see the following event details:

Faulting application name: OUTLOOK.EXE, version: 16.0.13102.20002, time stamp: 0x5efe7a9e
Faulting module name: ntdll.dll, version: 10.0.19041.207, time stamp: 0xcad89ab4
Exception code: 0xc0000409
Fault offset: 0x000000000008b48f
Faulting process id: 0x5748
Faulting application start time: 0x01d65a1988bf274f
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll


The Outlook Team is investigating this issue.  When we know the fix specifics, we will update this topic with that information.

If you urgently need to work around this issue, you can revert Office to the prior working version.  To go back to a previous version, follow these steps:

  1. Type run in the Windows Search box and select the Run app.

  2. Copy and paste the following line in the Run box and select OK to start the revert process:

    C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe /update user updatetoversion=16.0.12827.20470

Note: For prior versions of Office to revert to, visit the Update History page.

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