Publish your business calendar online with Microsoft Bookings

Overview of Microsoft Bookings

Microsoft Bookings makes scheduling and managing appointments a breeze. Bookings incudes a web-based booking calendar and integrates with Outlook to optimize your staff’s calendar and give your customers flexibility to book a time that works best for them. Automated notification emails reduce no-shows and enhance customer satisfaction, and organizations save time with a reduction in repetitive scheduling tasks. With built in flexibility and ability to customize, Bookings can be designed to fit the situation and needs of many different parts of an organization.

Note: Bookings is turned on by default for customers who have the Microsoft 365 Business Standard, or Microsoft 365 A3 and Microsoft 365 A5 subscriptions. Bookings is also available to customers who have Office 365 Enterprise E3 and Office 365 Enterprise E5, but it is turned off by default. To turn it on, see Get access to the Office 365 business apps for enterprise subscriptions.

Bookings has three primary components:

  • A booking page where your customers and clients can schedule appointments with the staff member who should provide the service or run the appointment. This web-based scheduling page can be shared via a direct link, your Facebook page, and even through link embedding within your website.

  • A web app that contains a set of web-based, business-facing pages where Bookings calendar owners and administrators within an organization can define appointment types and details, manage staff schedules and availability, set business hours, and customize how appointments are scheduled. These pages allow for versatility and the ability to customize a Bookings calendar to fit the diverse needs of the person or organization.

  • A business-facing mobile app where Bookings calendar owners and administrators can see all of their appointments, access customer lists and contact information, and make manual bookings on the go.

How Microsoft Bookings works

As with all of the Microsoft 365 apps, Bookings is a tile in the app launcher. Click the tile to launch the app or select the app launcher, and then select Bookings.

The first time you open the app, you'll see the home page, which includes tabs on the left to navigate between pages and several prominent tiles that guide you through setup and introduce new features.

Home page of the bookings screen with logo space and left nav highlighted

Ready to get started?

Watch this video or follow the steps below to set up Bookings.

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Step 1: Enter your business information

Step 2: Set your scheduling policies

Step 3: Define your service offerings

Step 4: Create your staff list

Step 5: Set employee working hours

Step 6: Schedule business closures, time off, and vacation time

Step 7: Publish or unpublish your booking page

Step 8: Create and staff your bookings

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