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Retract or replace a sent email

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If you and your recipients are all on Microsoft Exchange and in the same organization, you can recall or replace an email message that you sent.

  1. Select File > Info.

  2. Under AccountInformation, make sure the account you sent the email from is selected.

    • If your account is a Microsoft Exchange account and your email message recipients are all on the same email system, you can use recall or replace.

    • If your account is a MAPI or POP account, recall won't work.

  3. Select the Back button Back .

  4. In the navigation pane, select the Sent Items folder.

  5. Double-click the email message that you want to recall or replace.

  6. Select Message > Actions > Recall This Message.

    Or, select File > Info > Resend or Recall > Recall This Message...

  7. In the Recall This Message box, select an option:

    1. Select Delete unread copies of this message to recall the sent message.

    2. Select Delete unread copies and replace with a new message to replace the sent message with a new message.

  8. Select the Tell me if recall succeeds or fails for each recipient check box.

  9. Select OK.

    Note: If you selected Delete unread copies and replace with a new message, the original message opens for editing. When you select Send, the original email message will be deleted from the recipient’s mailbox and replaced with the newly edited one.

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Recall or replace an email message that you sent

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