Support options for Microsoft Office application issues for Office 365 subscribers


This article describes support options that are available for problems using Microsoft Office applications (Word, Excel, PowerPoint, Access, OneNote, Project, and Visio) for Microsoft 365 subscribers.

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Microsoft 365 technical support

Microsoft 365 includes technical support. However, Microsoft 365 subscription support only covers installation and activation issues for Microsoft 365 Apps for enterprise. 

Troubleshooting of Office application use isn't included in the Microsoft 365 subscription. Here are some examples of Office application use issues:

  • Header or footer problems in Microsoft Word.

  • Can't add images to a Microsoft PowerPoint presentation.

  • Questions about how to use a pivot table in Microsoft Excel.

  • A hang or crash when you use a specific individual file such, as an Excel spreadsheet, a Word document, or a PowerPoint presentation.

  • A Microsoft OneNote crash when you open a specific notebook.

Office application technical support

The following support options are available for Office application usage issue that aren't covered by the Microsoft 365 subscription.

Office help on

Search for the issue you're facing at Office Help and Training. There, you can search for issues according to the application name, as shown in the following image. Or, you can search popular topics by category.

Support options for Microsoft Office

No-cost technical support

Forums are available to get additional help from the user community—at no cost to you. Because the forums are monitored and maintained by the general community, response time may vary. If an urgent response isn't necessary, posting to a forum is a good approach.

Browse in these forums and consider submitting a post:

No-cost Office Developer support

For developer support, you can ask questions directly to the Office developer community about your code on Stack Overflow. For suggestions or feature requests, go to Office Developer User Voice. Self-help is available by exploring solutions and browsing for answers on the Office Dev Center documentation hub

For SharePoint support, check out SharePoint Dev open source on GitHub.

Paid technical support

Talk directly to a support agent. This option is good if you or your company needs a fast response, or if you can't make progress. There is a cost for this option.

To create a paid support request online, follow these steps:

  1. Go to Support for business.

  2. Select the appropriate product. For example, select Outlook 2016.

  3. From the Support for business list, select the statement that matches how you use the product, and then select Next.

  4. In the Create an incident screen, select the correct product, such as Word or Excel, under Problem Type.

  5. From the Category list, select the relevant scenario.

  6. Click Start request.

  7. Select a support (payment) option, and then click Continue.

  8. Complete the web form to open support case.

Get help from Premier Support for Office.

If you want more personalized assistance, you can opt for Premier Support for Office. For more information, see Premier Support.

Feedback and suggestions

To submit comments on Microsoft Office products and services, using one of these UserVoice forums:

NOTE: UserVoice is a great way to share your comments and ideas for Microsoft products and services.

Still need help? Go to Microsoft Community.

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