OneDrive
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Troubleshoot
Unable to save from Office Lens to OneDrive

Unable to save from Office Lens to OneDrive

If you are unable to save files created with Office Lens to your OneDrive, try using the OneDrive app's Scan feature instead. Scan is available in OneDrive for iOS and OneDrive for Android mobile apps.

How to use OneDrive Scan

The Scan feature lets you take pictures of documents, presentations, or a whiteboard, and save the scanned image as a PDF.

  1. In the OneDrive app, tap Add Add icon in OneDrive app for iOS at the top of the screen.

  2. Then tap Scan.

    Screenshot of the Add menu in OneDrive app for iOS

    • If you choose Scan or Take a photo or video, your device's camera app opens. You might be asked if you want OneDrive to access your camera - tap OK to allow your pictures to be saved in OneDrive.

  3. Then Save the file to the desired location.

Learn more

Need more help?

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Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

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Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.
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