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Important: The service was retired on December 15, 2017. For more information, please see Important information about end of service.

Last updated: November 30, 2016


If you attempt to sign in to with a Microsoft 365 work or school account, you may receive the following error:

“Access to has been turned off for your organization.”

Background is a consumer online service from Microsoft where you can sign in with a free Microsoft Account (for example, Hotmail, Live, or to publish and discover Word documents, Excel spreadsheets, PowerPoint presentations, OneNote notebooks, Sway stories, and PDF files.

While is also available for work and school logins, the Microsoft 365 Tenant Administrator for your organization must first opt in to making available for these types of accounts.


If you are an organizational account user who cannot sign in to, please contact your Microsoft 365 Tenant Administrator, who can manage use in your organization. If your organization chooses to prohibit its users from signing in to (or publishing documents and files to) with a work or school account, you will only be able to publish your own, personal content with your personal Microsoft Account.

Important: If you are a Microsoft 365 Tenant Administrator who has opted out of the service for your organization, please note that any of your users who may have published content to in the past will no longer be able to modify their content unless access to the service is restored. If you prefer to remove all of your organization's existing content from, please contact with a statement to that effect and we will complete your request as soon as possible.

See Also

Fixes or workarounds for recent Office issues

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