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Enjoy faster and more reliable syncing of your OneDrive for work or school or SharePoint files with the OneDrive sync app.

Getting started with the new sync client takes just two easy steps:

  1. If you're running Windows 10 or you know that you're running the sync app, you don't need to download anything. Just click here to add a work or school account.

    If you're running an earlier version of Windows, download and install the new OneDrive sync app. If you see the following error when you try to download and install the sync app, you already have the sync app:

    An error message that says you already have a newer version of OneDrive installed.

    When the installation finishes, you should see one of the following sign-in pages.

    Screenshot of first screen of OneDrive setup in Windows 7

    Screenshot of the sign in page for a work or school account

    Note: If you don’t see either of these pages, click here to add a work or school account. See also the detailed instructions to get started in Windows.

  2. Sign in with your work or school account and follow the wizard.

    When you see Your OneDrive is ready for you, that's it! Now, your OneDrive for work or school files are syncing with the latest client. Enjoy!

    Screenshot of OneDrive for Business Next Generation Sync Client setup wizard finish page

Need more help?

Here are some articles to help you fix sync issues you might have:


Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

Microsoft virtual support agent icon

Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

Need more help?

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