Any one of the following reasons could be why your account may not be eligible for Time to Leave notifications:
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Your administrator has disabled Cortana.
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Your administrator has disabled integration with Bing Maps in Microsoft 365.
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Cortana is not supported for children.
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You're in a market where Cortana is not supported.
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Only Outlook.com, Microsoft 365 and most Gmail accounts are supported.
If you have further questions, please don't hesitate to contact us at Settings > Help & Feedback > Contact Support.
We do not support TTL and Cortana for .edu Microsoft 365 accounts.