Troubleshooting issues with WSUS client agents

When you experience issues with the WSUS client agent they can manifest themselves in many ways. Some common problems are listed here:

  • It could be an issue with the client settings for Group Policy.

  • It could be an issue with BITS.

  • It could be an issue with the WSUS agent service.

  • It could be related to a network issue that prevents the client from reaching the server.

  • It could be an issue with the Automatic Update Agent Store.

  • It could be an issue in which clients have duplicate WSUS client IDs caused by disk cloning.

If you experience any of these issues, this guide is for you.

You can also find additional information on WSUS installation, configuration and administration in the TechNet Document Library for Windows Server Update Services 3.0 SP2.

What does this guide do?

Helps you diagnose and resolve issues with WSUS client agents that are not reporting to a WSUS server, or that cannot successfully retrieve updates from the server.

Who is it for?

IT professions who needs to resolve WSUS client agent issues.

How does it work?

We’ll take you through a series of steps to resolve your WSUS client agent issues.

Estimated time of completion:

10-15 minutes.

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