Troubleshoot black screen or blank screen errors

Note: This article is about black or blank screens—you can also troubleshoot a blue screen.

We'll look at some things that can cause a black or blank screen: 

  • Connection problems with your monitor or screen

  • Display adapter driver update issues

  • Issues with recent system updates or installations

Let's go through some troubleshooting steps and check your hardware and software. The steps on this page might look complicated at first, but follow them in order, step by step, and we’ll try to get you back on track. You'll use safe mode for many of the steps because that will start Windows with a limited set of files and drivers to help you narrow down the problems. You can learn more about safe mode, or keep reading and we'll provide details when you need them. 

Note: If you're asked for a product key and need help finding it, see Find your Windows product key

Need more help?

Get support
Contact us
Expand your Office skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×