Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of
Fixes an issue in which the Remote Assistance connection to a Windows 8.1, Windows 8, or a Windows 7 SP1-based Direct Access client computer fails. This issue occurs when Remote Assistance is initiated from inside the corporate network.
In the Encryption level box, click to select a level of encryption other than FIPS Compliant. Note If the Encryption level setting is disabled when you try to change it, the system-wide setting for System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing has been enabled, and you must disable this system-wide setting by using method 2.
Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.
The administrator creates a Remote Assistance session on the computer. The administrator tries to run a program on the computer. The program requires elevated user rights. In this scenario, you are prompted to enter the credentials of the administrator. Additionally, the administrator receives a black screen in the Remote Assistance session. Cause
Configuring Remote Assistance to work across forests Symptoms. Scenario: You have 2 forests Resource.com – workstation forest contoso.com – user forest EMEA.contoso.com is a child domain in the user forest and contains user accounts. There exists a Domain Local group in Resource.com – RESOURCE\R_remAssistAdmins
When a user offers a Remote Assistance invitation to an expert user who is running Windows Server 2003 Service Pack 2, the expert’s logon attempt forcibly logs off the original user Symptoms. Consider the following scenario: In a network, a user offers a Remote Assistance invitation to an expert user.
Fixes an issue in which a Remote Assistance invitation fails when you try to connect to another user's computer in an Active Directory environment. This issue occurs in Windows 7 or in Windows Server 2008 R2.
Fixes an issue in which Windows Remote Assistance fails in Windows 7 SP1 or Windows Server 2008 R2 SP1. This issue occurs when some Group Policy Objects are set in an Active Directory domain environment.
There was a problem starting Remote Assistance - Remote Assistance is unavailable for the current user account. If you are using a Windows Guest account, try logging in with another account. If you are not using a Guest account, try restarting your machine.
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