Check to make sure your audio devices aren't muted and haven't been disabled. 

  1. Right-click the Speakers icon  on the taskbar, and then select Open Volume mixer.

  2. You’ll see a set of volume controls for your devices. Make sure none of them are muted. If any of them are muted, you’ll see a red circle with a line through it next to the volume control. In that case, select the volume control to unmute.  

    Volume mixer with muted volume controls

  3. Check your device properties to make sure that your devices have not been disabled by mistake. Select Start > Settings > System > Sound .

  4. Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices.

    sound output device properties link in sound menu
    sound input device properties link in sound menu

  5. Make sure the Disable check box is cleared for the output and input devices.
    Device properties cleared disable check box

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