Unplug the dongle and then plug it back in. If you have multiple USB ports, plug the dongle into a different USB port on the same computer. If your USB plug or wireless USB dongle is plugged into a USB hub: 

  1. Plug the hub into a different USB port on the same computer.

  2. Make sure you’re using a powered hub that works for high-powered USB devices.

  3. Try to plug the wireless plug or dongle into a USB port on your computer instead of the hub.

See if your audio device works with another PC. If it does, there might be a problem with your PC. 

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!