Unplug the dongle and then plug it back in. If you have multiple USB ports, plug the dongle into a different USB port on the same computer. If your USB plug or wireless USB dongle is plugged into a USB hub: 

  1. Plug the hub into a different USB port on the same computer.

  2. Make sure you’re using a powered hub that works for high-powered USB devices.

  3. Try to plug the wireless plug or dongle into a USB port on your computer instead of the hub.

See if your audio device works with another PC. If it does, there might be a problem with your PC. 

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