Try these steps:

  1. Check your speaker and headphone connections for loose cords or cables. Make sure all cords and cables are plugged in.

  2. If you have multiple 3.5mm jacks to plug into, especially on a surround sound system, make sure all cords and cables are plugged into the correct jack.

    • If it’s not clear which jack goes with which cord, consult your hardware manufacturer, or try the most obvious outputs one at a time and see if they work.

sound system 5 mm jacks for cables and cords

Note: Some systems use a green jack for output and pink for mic input and others will be labeled "headphone" or "microphone." 

Green output and pink input sound system jacks

headphone and microphone sound system jacks

  1. Make sure the power is turned on and check the volume level.

  2. Make sure the mute setting is not turned on and try turning up all the volume controls.

    • Remember some speakers and apps have their own volume controls. Be sure to check them all.

  3. Try connecting your speaker and headphones to a different USB port.

  4. It's possible that your speakers won't work when your headphones are plugged in. Unplug your headphones and see if that helps.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!