Check the placement of the wireless USB dongle. The wireless USB dongle should be plugged into a USB port and near the audio device. Also, check nearby objects and household devices. Some wireless and non-wireless objects can interfere with your wireless device. 

To prevent interference, try to avoid using your device near things like: 

  • Wireless networking devices

  • Cordless and cellular telephones

  • Remote control toys

  • Microwave ovens

  • Cables running parallel to the wireless transceiver cables

  • Metallic surfaces in contact with the device

  • Other wireless pointing devices and transceivers

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