How to submit a service request

You can use your Microsoft account to request a repair or replacement for your device. Here is how to submit a service request.

  1. Go to Device Services and sign in with your Microsoft account.

  2. Select the device you want to submit a service request on.

  3. Select Start a Service Order and follow the instructions to complete the submission process.

Please note that your device must be registered under your Microsoft account to submit a repair request.

Start service request online

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