Surface is connected to a wireless network, but Wi-Fi is limited or isn’t working

Here are some solutions to try if you can connect to Wi-Fi but can’t browse the web on your Surface or your network has limited connectivity.

Before you begin, check your symptoms

Important: Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. If you’re having other issues with Wi-Fi, see Can’t connect to a wireless network for other solutions.

Check the Wi-Fi settings on your Surface:

  • Go to Start  and select Settings > Network & Internet > Wi-Fi.

What you see

  • Your wireless network appears in the list of available networks.

  • Your Surface shows that it’s connected to your wireless network.

  • Limited may appear under your network name in Wi-Fi settings.

Network has limited connectivity

  • When you open a web browser, you get a connection error.

Connection error in Microsoft Edge


Check your network on another device

You should first check to see whether your network is working properly on another device. Can you connect to your wireless network and browse the web from another PC, tablet, or smartphone?

  • If you can’t browse the web from any other device, the problem may be with the network itself. See Can’t browse the web on any devices below.

  • If you can browse the web on another PC or tablet but not on your Surface, see Can browse the web on other devices but not on Surface below.

If you can’t browse any websites on another PC, tablet, or smartphone, the problem may be with your network hardware or the network itself. Try the steps below to resolve the problem.

Solution 1: Restart your network hardware

Try restarting your modem, router, and Surface. Here’s how:

  1. Remove the power cord from your modem and wireless router.

  2. After all lights on the devices go out, wait at least 30 seconds and plug the modem in again.

    Note: Some modems have a battery backup that prevents the lights from going out. For this kind of modem, press and quickly release the reset button. If you don't see a reset button, remove the battery instead.

  3. Plug in your router and wait another minute.

Next, restart your Surface (go to Start   > Power > Restart) and re-connect to Wi-Fi. To see how, go to Get online.

If you still can’t browse the web on any device even though you’re connected to your wireless network, contact your Internet provider or the manufacturer of your wireless router. Let them know that you can connect to your wireless router on multiple devices but can’t browse any websites.

If you can’t browse any websites on your Surface but you can connect to your wireless network and browse the web on another PC, tablet, or smartphone, follow the solutions for Wireless network works on other devices but not on Surface on Surface can’t find my wireless network.

If you’ve tried these solutions and still can’t browse the web on your Surface, contact us.

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