Troubleshoot problems with your Microsoft mouse or keyboard

What does this step-by-step guide do?

This step-by-step provides steps to fix common problems related to mouse and keyboards.

How does it work?

We’ll start by asking you questions about the problem you’re having. Next, we’ll take you through a series of troubleshooting steps for your specific problem. At the end of each step, we’ll ask “Did this fix the problem?” If it’s fixed, select Yes, and you’re done! If it’s not fixed, select No and continue with the guided walk-through.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×