1. In the search box on the taskbar, type control panel, and then select it from the results.

  2. Select Hardware and Sound from the Control Panel, and then select Sound.

  3. On the Playback tab, right-click (or press and hold) Default Device, and then select Properties.

  4. On the Advanced tab, under Default Format, change the setting, select OK, and then test your audio device. If that doesn't work, try changing the setting again. 

    Change the audio format setting of your audio device

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