"0x0000001E" Stop error occurs intermittently in Windows 7 SP1 and Windows Server 2008 R2 SP1


A server that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1 crashes intermittently. Additionally, you receive a Stop error message that resembles following:

STOP: 0x0000001E (Parameter 1, Parameter 2, Parameter 3, Parameter 4)


Notes

  • This Stop error describes a KMODE_EXCEPTION_NOT_HANDLED issue.

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "STOP: 0x0000001E" errors are caused by this issue.

This issue occurs because of an NTFS file system memory leak issue. Specifically, when an application opens a file that has an oplock on it for modification in a transaction, NTFS will break the oplock and will leak nonpaged pool memory. This causes excessive memory usage and memory allocation failures.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

To apply this hotfix, you do not have to make any changes to the registry.

You must restart the computer after you apply this hotfix.

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

File name

File version

File size

Date

Time

Ntfs.sys

6.1.7601.22123

1,213,296

29-Sep-2012

16:42


File name

File version

File size

Date

Time

Ntfs.sys

6.1.7601.22123

1,687,920

29-Sep-2012

17:54


File name

File version

File size

Date

Time

Ntfs.sys

6.1.7601.22123

3,558,768

29-Sep-2012

16:48


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

File name

X86_346bed4b0261f7b13f6d2a75710f7087_31bf3856ad364e35_6.1.7601.22123_none_929468cacbf8640f.manifest

File version

Not applicable

File size

692

Date (UTC)

01-Oct-2012

Time (UTC)

12:05

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22123_none_a8f63ff794547ce0.manifest

File version

Not applicable

File size

14,508

Date (UTC)

29-Sep-2012

Time (UTC)

17:04


File name

Amd64_99f381d4518f6b31125943c9491e91f5_31bf3856ad364e35_6.1.7601.22123_none_2753b8cc679aa698.manifest

File version

Not applicable

File size

696

Date (UTC)

01-Oct-2012

Time (UTC)

12:05

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22123_none_0514db7b4cb1ee16.manifest

File version

Not applicable

File size

14,514

Date (UTC)

29-Sep-2012

Time (UTC)

19:34


File name

Ia64_2bac4ae928657afee0bd67003e890f49_31bf3856ad364e35_6.1.7601.22123_none_7679182f42f0eaab.manifest

File version

Not applicable

File size

694

Date (UTC)

01-Oct-2012

Time (UTC)

12:05

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22123_none_a8f7e3ed945285dc.manifest

File version

Not applicable

File size

14,511

Date (UTC)

29-Sep-2012

Time (UTC)

18:06


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