A WIA application crashes when you try to adjust the brightness or contrast of a picture that is scanned in Windows 7, in Windows Server 2008 R2, in Windows Vista or in Windows Server 2008

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008.

  • You connect the computer to a Web Services on Devices (WSD) scanner.

  • The scanner does not have brightness or contrast adjustment enabled.

  • You scan a picture by using a Windows Image Acquisition (WIA) 1.0 application, such as mspaint.exe.

  • You try to run a Windows Image Acquisition (WIA) 1.0 application, such as mspaint.exe, on the computer to scan a picture.

  • You click From scanner and camera, and then click Adjust the quality of the scanned picture to adjust the brightness or the contrast of the scanned picture.

In this scenario, the WIA application crashes.

Cause

This issue occurs because of an error in the WIA service.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Wiaacmgr.exe

6.0.6002.22490

88,064

17-Sep-2010

16:24

x86

Wiadefui.dll

6.0.6002.22490

416,256

17-Sep-2010

17:53

x86

Wiashext.dll

6.0.6002.22490

443,904

17-Sep-2010

17:53

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Wiaacmgr.exe

6.0.6002.22490

95,232

17-Sep-2010

16:06

x64

Wiadefui.dll

6.0.6002.22490

461,824

17-Sep-2010

17:24

x64

Wiashext.dll

6.0.6002.22490

463,872

17-Sep-2010

17:24

x64

Wiaacmgr.exe

6.0.6002.22490

88,064

17-Sep-2010

16:24

x86

Wiadefui.dll

6.0.6002.22490

416,256

17-Sep-2010

17:53

x86

Wiashext.dll

6.0.6002.22490

443,904

17-Sep-2010

17:53

x86

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Wiaacmgr.exe

6.1.7600.16385

88,576

14-Jul-2009

01:14

x86

Wiadefui.dll

6.1.7600.20796

416,768

09-Sep-2010

04:28

x86

Wiashext.dll

6.1.7600.16385

444,928

14-Jul-2009

01:16

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wiaacmgr.exe

6.1.7600.16385

96,256

14-Jul-2009

01:39

x64

Wiadefui.dll

6.1.7600.20796

462,336

09-Sep-2010

05:32

x64

Wiashext.dll

6.1.7600.16385

464,384

14-Jul-2009

01:41

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the WIA Scanner Devices in WIA 1.0, visit the following Microsoft website:

WIA Scanner Devices in WIA 1.0For more information about Windows Image Acquisition (WIA), visit the following Microsoft website:

Windows Image Acquisition (WIA)For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

2,056

Date (UTC)

20-Sep-2010

Time (UTC)

12:53

Platform

Not applicable


File name

X86_b41772eaadf5a12325fe2c96fa037b14_31bf3856ad364e35_6.0.6002.22490_none_96eb84405ac908b6.manifest

File version

Not applicable

File size

724

Date (UTC)

20-Sep-2010

Time (UTC)

12:53

Platform

Not applicable


File name

X86_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.0.6002.22490_none_d1034a209bd87565.manifest

File version

Not applicable

File size

24,775

Date (UTC)

17-Sep-2010

Time (UTC)

18:19

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_d6f0600ed0d86ebe2da8dbbcea9852bc_31bf3856ad364e35_6.0.6002.22490_none_9590bb3c686460e0.manifest

File version

Not applicable

File size

1,096

Date (UTC)

20-Sep-2010

Time (UTC)

12:53

Platform

Not applicable


File name

Amd64_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.0.6002.22490_none_2d21e5a45435e69b.manifest

File version

Not applicable

File size

24,821

Date (UTC)

17-Sep-2010

Time (UTC)

17:47

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

2,070

Date (UTC)

20-Sep-2010

Time (UTC)

12:53

Platform

Not applicable


File name

X86_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.0.6002.22490_none_d1034a209bd87565.manifest

File version

Not applicable

File size

24,775

Date (UTC)

17-Sep-2010

Time (UTC)

18:19

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_d5bc41e404b00085dfd202f1867a9a12_31bf3856ad364e35_6.1.7600.20796_none_88bd36d84f76d546.manifest

File version

Not Applicable

File size

724

Date (UTC)

09-Sep-2010

Time (UTC)

07:56

Platform

Not Applicable

File name

X86_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.1.7600.20796_none_cf4aa853ffc3f80c.manifest

File version

Not Applicable

File size

11,307

Date (UTC)

09-Sep-2010

Time (UTC)

08:02

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_dd1196641a3078f024af973eb2512281_31bf3856ad364e35_6.1.7600.20796_none_9ae6abe7bd9e90e0.manifest

File version

Not Applicable

File size

1,096

Date (UTC)

09-Sep-2010

Time (UTC)

07:56

Platform

Not Applicable

File name

Amd64_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.1.7600.20796_none_2b6943d7b8216942.manifest

File version

Not Applicable

File size

11,311

Date (UTC)

09-Sep-2010

Time (UTC)

07:56

Platform

Not Applicable

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