Adding account with domains,, fails

Last updated: August 4, 2017


When adding an account with these domains:,,, and possibly others, the account fails to add.

On Outlook 2013, Outlook fails to add the account, and you receive an Encrypted Connection error - or it adds the account as a POP account.

On Outlook 2007 and Outlook 2010, Outlook prompts to install the deprecated Outlook Hotmail Connector.

Failed with encrypted connection error in Outlook 2013:

Outlook encrypted connection error

Added as a POP account in Outlook 2013:

Outlook adding an account as POP

Adding an account in Outlook 2010 prompts to redirect Auto Discover, then prompts you to install the Hotmail Connector:

Outlook redirects to Auto Discover

Outlook Hotmail Connector prompt

Status: Fixed

This issue is fixed now.

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