Business Portal does not send an alert even though you configured the "Alert Me" function in Business Portal to send alerts when a Web part is changed

Symptoms

When you change a Web part, Business Portal does not send an alert. This problem occurs even though you configured the Alert Me function in Business Portal to send alerts when a Web part is changed and even though you received an e-mail that contained the following message:

You have successfully created an alert.

Resolution

To resolve this problem, use the following checklist:

  • Verify that e-mail is configured correctly in Business Portal:

    1. Click Site Settings, click General Settings, and then click Set Up E-Mail.

    2. In the E-Mail area, type the path of the Simple Mail Transfer Protocol (SMTP) server that will manage e-mail notifications for Business Portal. Type this path in the SMTP server to use for e-mail box.

    3. In the E-mail address to use for sending Business Portal messages box, type the originating e-mail address that you want Business Portal to use to send alerts.

    4. Click Save.

  • Verify the configuration of the alert in Business Portal:

    1. In Business Portal, click Site Settings, click General Settings, and then click My Alerts On This Site.

    2. Verify the configuration for the following areas:

      • List or Document Library

      • Send Alerts To

      • Change Type

      • Alert Frequency

  • Verify the SMTP configuration:

    1. In SharePoint Central Administration, click Server Configuration, and then click Configure Default E-mail Server Settings.

    2. In SharePoint Central Administration, click Virtual Server Configuration, click Configure Virtual Server Settings, and then click the Web site to which Business Portal was installed. In the Virtual Server Management area, click Virtual Server E-mail Settings.

      Note The SMTP information should be the same as the SMTP information in step 1.

  • Verify that the SharePoint Timer Service is configured correctly:

    1. Click Start, point to Administrative Tools, and then double-click Services.

    2. Make sure that the status of the SharePoint Timer Service is Started.

    3. Make sure that the startup type of the SharePoint Timer Service is Automatic.

    4. Make sure that the logon account for the SharePoint Timer Service is the NT AUTHORITY\NETWORK SERVICE account.

  • Verify that the firewall configuration is open for port 25. SMTP uses port 25.

  • If you are using McAfee VirusScan, make sure that the scan is not blocking the alert message. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    903044 You do not receive e-mail notifications after you configure an alert to notify you when Web site content is changed in SharePoint Portal Server 2003 or in Windows SharePoint Services

For more information about how to test the SMTP service manually in Microsoft Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

323350 How to test SMTP services manually in Windows Server 2003

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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