When you try to login to the CRM online application with the URL https://orgname.crm.dyanmics .com, the URL goes in an continuous loop with the login.live.com and the org.crm.dynamics.com.

Symptoms

When you try to access the CRM website with the Protected Mode on, Internet Explorer will warn while trying to run certain webpages or certain software programs. This usually happens when a website is using an add-in to run a software program on your computer.  

Cause

Resolution 1:

Add the following URLs into the trusted sites in the Internet options. To do this, follow these steps:

1. Start Internet explorer.

2. Click Tools, click Internet options, Click the Security tab, and then click Trusted Sites. Add the following URLs:

http://*.live.com

http://*.dynamics.com

Resolution 2:

Enable protected Mode in the tools and in the Internet options: To do this, follow these steps:

1. Start Internet explorer.

2. Click Tools, click Internet options, click the Security tab, and then click Trusted Sites. Click to select the Enable Protected Mode check box.

3. Save and close the Internet Explorer window.

You should be now able to login to the CRM Online organization successfully. 

Resolution

Applies for CRM 4.0 Online.

Applies for CRM 2011 Online.

More Information

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