Check for a privacy shutter on your device

Some laptops and portable devices have a privacy shutter that prevents your camera from showing anything while it’s closed. Make sure your privacy shutter is open.

Also, some cameras have a button that turns the camera on or off. When it’s turned off, your device won't recognize that a camera is installed. If your computer has a physical switch or button, make sure it's turned on before using your camera.

Did that fix your problem?

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

×