Deleted future appointments are not removed as expected when you run the "Synchronize Outlook with CRM" function in the Microsoft Dynamics CRM 3.0 client for Outlook

Symptoms

Assume that you create future appointments that are tracked in Microsoft Dynamics CRM in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. Then, you delete the future appointments from the Microsoft Dynamics CRM 3.0 client for Outlook. In this situation, when you run the Synchronize Outlook with CRM function, the deleted future appointments are not removed from the Microsoft Dynamics CRM server.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 client for Outlook

File name

File version

File size

Date

Time

Platform

Crmaddin.dll

3.0.5300.1950

1,192,288

08-Aug-2010

04:52

x86

Crmmsg.dll

1.2.3297.123

16,088

13-Nov-2007

17:54

x86

Mscrmcustom.dll

3.0.5300.1872

187,736

23-Dec-2008

02:15

x86

Crmhotfix.cdf

Not applicable

995

08-Aug-2010

05:09

Not applicable

Mscrmcustom.dll

3.0.5300.1872

187,736

23-Dec-2008

02:15

x86

Microsoft Dynamics CRM 3.0 client for Outlook Compatibility Update

File name

File version

File size

Date

Time

Platform

Setup.xml

Not applicable

1,285

08-Aug-2010

05:22

Not applicable

V3cclientpatch30.msp

Not applicable

567,296

08-Aug-2010

06:08

Not applicable

Crmaddin.dll

3.0.5300.1950

1,217,888

07-Aug-2010

13:52

x86

Syncqueue.dll

3.0.5300.1950

392,544

08-Aug-2010

04:46

x86

Microsoft Dynamics CRM 3.0 light client for Outlook Compatibility Update

File name

File version

File size

Date

Time

Platform

Setup.xml

Not applicable

1,195

08-Aug-2010

05:22

Not applicable

V3clightclientpatch30.msp

Not applicable

405,504

08-Aug-2010

06:08

Not applicable

Crmaddin.dll

3.0.5300.1950

1,217,888

07-Aug-2010

13:52

x86


Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×