SYMPTOMS

When you try to create a refund check in Receivables Management in Microsoft Dynamics GP 9.0, you receive the following error message:

The refund checks setup information is missing or damaged.

CAUSE

This problem occurs if the Refund Checks feature is not set up correctly.

RESOLUTION

To resolve this problem, follow these steps:

1.

Log on to Microsoft Dynamics GP 9.0.

2.

On the Tools menu, point to Setup , point to Sales , and then click Refund Checks .

3.

In the Refund Checks Setup window, click the lookup button next to the Default Suspense Account field.

4.

In the Accounts window, click an account, and then click Select .

5.

In the Next Voucher Document Number box, enter a number.

6.

If the Auto-create Vendors from Customers check box is selected, click the lookup button next to the Default Vendor Class ID field, click a class identifier, and then click Select .

7.

Click OK .

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