SYMPTOMS

When you start Microsoft Dynamics GP, you receive the following error messages.

Error message 1

Unhandled object exception: ClassFactory cannot supply requested class

 

Error message 2

Unhandled object exception: Error calling method 'createProcessingInstruction'

 

CAUSE

This problem occurs because the MSXML3.dll file is not registered.

RESOLUTION

To resolve this problem, reregister the MSXML3.dll file. To do this, follow these steps:

1.

Exit Microsoft Dynamics GP.

2.

Click Start , click Run , type cmd , and then click OK .

3.

At the command prompt, type regsvr32 MSXML3.dll , and then press ENTER.

4.

Start Microsoft Dynamics GP.

APPLIES TO

Microsoft Dynamics GP 2010

Microsoft Dynamics GP 10.0

Microsoft Dynamics GP 9.0

System Manager

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