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Symptoms

Consider the following scenario:

  • You create 10 packages from an .msi file on a Microsoft System Center 2012 Configuration Manager site server.

  • You create 10 task sequences that contain "Install Package" steps that reference one of the packages.

  • You assign the task sequence to a collection.

  • You update the policy on the client in the collection, and run all 10 task sequences at the same time through Software Center.


In this scenario, one of the task sequences stops responding in the "Installing" state while other task sequences remain in the "Waiting to install" state.

Additionally, you may experience the following symptoms:

  • Some task sequences remain in the "Available" state on theĀ Available Software tab even though you had selected to install them.

  • The following messageĀ is logged in the \Windows\CCM\Logs\SMSTS.log file:

    Waiting for job status notification.


Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 2 for System Center 2012 Configuration Manager Service Pack 1 installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Configmgr2012ac-sp1-kb2869380-x64.msp

Not Applicable

5,308,416

08-Jul-2013

01:42

Not Applicable

Tsmanager.exe

5.0.7804.1306

401,584

01-Jun-2013

01:30

x64

Configmgr2012ac-sp1-kb2869380-i386.msp

Not Applicable

3,940,352

08-Jul-2013

01:35

Not Applicable

Tsmanager.exe

5.0.7804.1306

275,632

01-Jun-2013

01:30

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For information about the "Install Package" task sequence step, see Task Sequence Steps in Configuration Manager.

See the terminology Microsoft uses to describe software updates.

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