Symptoms
The Shopping Reports add-in causes Internet Explorer 9 to stop responding or crash.
Resolution
An update to the Shopping Reports add-in that fixes the compatibility issue is not yet available.
To resolve this incompatibility, disable the Shopping Reports add-in:
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Close all Internet Explorer windows.
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Open a new Internet Explorer window.
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When you receive the Shopping Reports add-in incompatibility notification, click Keep it disabled or just ignore the notification.
More Information
For more information about browser add-ins, view these Microsoft websites:
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How do browser add-ons affect my computer?
http://windowshelp.microsoft.com/Windows/en-US/help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx -
Using the Internet Explorer 8 Add-on Manager
http://windowshelp.microsoft.com/Windows/en-US/help/c21ec7cf-994b-4227-a2d9-1fa1a729599b1033.mspx -
Why does Internet Explorer block some ActiveX controls?
http://windowshelp.microsoft.com/Windows/en-US/help/b76eb54e-3ff9-4b80-b160-59b69e6fc2161033.mspx -
Should I install ActiveX controls?
http://windowshelp.microsoft.com/Windows/en-US/help/c185161e-3416-4194-9a2f-4924ea896f051033.mspx -
Internet Explorer add-ons: frequently asked questions
http://windowshelp.microsoft.com/Windows/en-US/help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx