How to fix the Shopping Reports add-in and Internet Explorer 9 incompatibility

Symptoms

The Shopping Reports add-in causes Internet Explorer 9 to stop responding or crash.

Resolution

An update to the Shopping Reports add-in that fixes the compatibility issue is not yet available. 

To resolve this incompatibility, disable the Shopping Reports add-in:

  1. Close all Internet Explorer windows.

  2. Open a new Internet Explorer window.

  3. When you receive the Shopping Reports add-in incompatibility notification, click Keep it disabled or just ignore the notification.


More Information

For more information about browser add-ins, view these Microsoft websites:

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