I can't see my Outlook.com email in Outlook 2016 or Outlook 2013

1. Go to Control Panel.

   • Windows 10: Click the Windows Search Bar and type "Control Panel".

   • Windows 8 or 8.1: Press and hold the Windows key + X, then click Control Panel.

   • Windows 7, Windows Vista, or Windows XP: Click Start > Control Panel.

2. In the search box at the top of the window, type "Mail" and click the Mail icon.

3. Select Show Profiles > Add.

   

4. In the Profile Name box, type the name of the profile you want to add, for example, Outlook dot com, and then click OK.

5. Select Prompt for a profile to be used, then click OK.

   

1. Open Outlook 2016 or Outlook 2013.

2. When prompted, select the new profile you added in Step 1.

3. On the File tab, under Account Information, selectAdd Account.

   

4. Select E-mail Account, and then enter your name.

   

5. Enter the address and password of the email account that you want to add.

6. Retype your password, and select Next.

   Note:  Outlook automatically starts configuring the account, first establishing a network connection, then searching for the settings for your account, and finally logging on to the mail server.

7. When you see Congratulations! in the window, select Finish, and then restart Outlook.

   Note:  Outlook adds your account and automatically starts syncing your data.

   Note: If you're prompted to enter your credentials repeatedly, two-step verification might be turned on for your Outlook.com account. To fix this issue, you'll need to create an App Password to add the account in Outlook.

8. Verify that your email, appointments, contacts, and tasks have synchronized to Outlook 2016 or Outlook 2013. When you're sure that everything has been synchronized, you can delete your old Outlook profile. If you find that some information is missing, for example, appointments or contacts that you recently created, you can close Outlook, reopen it with your old profile, then export your data. Switch back to the new profile and import your data. For detailed steps for exporting and importing, see Export or backup email, contacts, and calendar to an Outlook .pst file and Import email, contacts, and calendar from an Outlook .pst file.

1. Open Outlook.

2. On the File tab, under Account Information, select Account Settings > Account Settings.

3. On the E-mail tab, select the email account you want to remove, and then select Remove on the mini toolbar.

   

4. Select Yes when cautioned that all offline content will be deleted, and then select Close.

We recommend that you back up your email, calendars, contacts, and tasks in Outlook 2016 or Outlook 2013 before you begin because Outlook 2016 or Outlook 2013 might not have been synchronized with Outlook.com for a length of time. See this article about how to back up your email.

1. Open Outlook.

2. On the File tab, under Account Information, select Account Settings > Account Settings.

3. On the E-mail tab, select the email account you want to remove, and then select Remove on the mini toolbar.

   

4. Select Yes when cautioned that all offline content will be deleted, and then select Close.

1. Open Outlook 2016 or Outlook 2013.

2. On the File tab, under Account Information, select Add Account.

   

3. Select E-mail Account, and then enter your name.

   

4. Enter the address and password of the email account that you want to add.

5. Retype your password, and select Next.

6. When you see Congratulations! in the window, select Finish.