Incorrect fee amount being billed

TechKnowledge Content

Question:

I am attempting to bill a service fee and an incorrect amount is defaulting into Billing Entry.I have recently updated the amount of the fee in my Fee Schedule from $1500 to $1000.But when I bill, the $1500 is still defaulting in.I have verified that I am using the correct date.What is wrong?


Answer:

In this case the fee amount had been changed from $1500 to $1000 starting on June 7th.Back on May 31st, the recommended billing amount for the fee was $1500 but this was manually overridden to $1000 by the user.As a result that extra $500 was being carried forward and added to the $1000 that is on the Fee Schedule to create the recommended billing amount of $1500.


To correct, the Fee Schedule was adjusted from $1000 to $500 for the next billing period and $1000 ($500 from previous and $500 from the schedule) was billed.Going forward the correct $1000 was billed each time.




This article was TechKnowledge Document ID:26251

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×