Internet accessible URLs required for connectivity to Microsoft Dynamics CRM Online

Symptoms

You cannot access Microsoft Dynamics CRM Online, or specific URLs fail to load when you use Microsoft Dynamics CRM. When you try to configure Microsoft Dynamics CRM for Outlook, you receive the following error message: 

The server address (URL) is not valid


Additionally, a network error message is displayed if you monitor network traffic or web requests. The error is logged as an HTTP 502 error. 

Cause

A proxy or firewall may be configured to prevent Microsoft Dynamics CRM URLs from accessing server resources.

Resolution

Add the following URLs to the white list to allow traffic to proceed to these URLs.

North America-based organizations


• http://login.microsoftonline-p.com

• https://login.live.com

• https://secure.aadcdn.microsoftonline-p.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://sc.imp.live.com

• https://dynamicscrmna.accesscontrol.windows.net

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• http://*.crm.dynamics.com

• https://*.crm.dynamics.com

• https://home.dynamics.com

• https://cloudredirectornam.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectornamsec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/
 


South America-based organizations: 


• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmsam.accesscontrol.windows.net

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm2.dynamics.com

• http://*.crm2.dynamics.com

• https://home.dynamics.com

• https://cloudredirectorsam.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectorsamsec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/


Europe, Africa, and Middle East-based organizations: 


• https://login.live.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmemea.accesscontrol.windows.net

• https://sc.imp.live.com

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm4.dynamics.com

• http://*.crm4.dynamics.com

• https://home.dynamics.com

• https://cloudredirectoreur.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectoreursec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/


Asia/Pacific area-based organizations: 


• https://login.live.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmapac.accesscontrol.windows.net

• https://sc.imp.live.com

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm5.dynamics.com

• http://*.crm5.dynamics.com

• https://home.dynamics.com

• https://cloudredirectorapj.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectorapjsec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/


Japan area-based organizations: 


• https://login.live.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmjpn.accesscontrol.windows.net

• https://sc.imp.live.com

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm7.dynamics.com

• http://*.crm7.dynamics.com

• https://home.dynamics.com

• https://cloudredirectorjpn.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectorjpnsec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/


India area-based organizations: 


• https://login.live.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmind.accesscontrol.windows.net

• https://sc.imp.live.com

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm8.dynamics.com

• http://*.crm8.dynamics.com

• https://home.dynamics.com

• https://cloudredirectorind.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectorindsec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/


Canada area-based organizations: 


• https://login.live.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmcan.accesscontrol.windows.net

• https://sc.imp.live.com

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm3.dynamics.com

• http://*.crm3.dynamics.com

• https://home.dynamics.com

• https://cloudredirectorcan.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectorcansec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/


Oceania area-based organizations: 


• https://login.live.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmoce.accesscontrol.windows.net

• https://sc.imp.live.com

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm6.dynamics.com

• http://*.crm6.dynamics.com

• https://home.dynamics.com

• https://cloudredirectoroce.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectorapjsec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/


CRM US Government environments:


• https://login.live.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmgcc.accesscontrol.usgovcloudapi.net

• https://sc.imp.live.com

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm9.dynamics.com

• http://*.crm9.dynamics.com

• https://mem.gfx.ms

• https://home.dynamics.com

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.www.crmdynint-gcc.com

 

United Kingdom area-based organizations:

• https://login.live.com

• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl

• https://mbs.microsoft.com

• https://go.microsoft.com

• http://login.microsoftonline-p.com

• https://secure.aadcdn.microsoftonline-p.com

• https://urs.microsoft.com

• https://auth.gfx.ms

• https://dynamicscrmgbr.accesscontrol.windows.net

• https://sc.imp.live.com

• https://*.windows.net

• https://*.microsoftonline.com

• http://*.passport.net

• https://*.crm11.dynamics.com

• http://*.crm11.dynamics.com

• https://home.dynamics.com

• https://cloudredirectoroce.cloudapp.net

• https://mem.gfx.ms

• https://cloudredirectorapjsec.cloudapp.net

• https://*.azureedge.net

• https://www.crmdynint.com

• https://www.d365ccafpi.com/



If you still experience issues when you try to connect to your CRM Online organization, a diagnostic tool is available to help diagnose connection issues that affect the CRM Online web application and also CRM for Outlook:

CRM Online Diagnostics

More Information

For a list of Required Accessible IP Address Ranges, see this article 2728473.

To view the Required URLs for Microsoft Dynamics CRM with Office 365, see the following Office 365 article:

Office 365 URLs and IP address ranges

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