Mac inventory data isn't processed in System Center 2012 Configuration Manager

Symptoms

Inventory data that's received from a Mac client computer may not be processed as expected on the site server. Additionally, error messages that resemble the following are logged in the SMS_DM.log file, even though the client certificate is correct:

Send status message: DMPMSG_ERROR_CLIENT_CERTIFICATE_PROBLEM
An existing device CN=User_name needs to re-register.


Cause

This issue occurs when the inventory data contains an unexpected carriage return.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 3 for System Center 2012 Configuration Manager Service Pack 2 and System Center 2012 R2 Configuration Manager Service Pack 1 installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Dmp.msi

Not Applicable

5,388,800

14-Jan-2016

02:00

Not Applicable

Microsoft.configurationmanager.mobile.proxyengine.sessionmanager.dll

5.0.8239.1412

137,392

14-Jan-2016

02:00

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Update System Center 2012 Configuration Manager

Learn about theĀ terminology that Microsoft uses to describe software updates.

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