Outlook DLP policy tips not working for certain conditions in email body and attachments

Last Updated: Jan 21, 2021


Outlook DLP policy tips are not detecting sensitive information in PDF, Excel, Word and other attachments and it may work inconsistently across attachments.  In some cases, detection may work for smaller attachment such as a 15KB file, but not for larger attachments such as a 2MB file.  Outlook is also not detecting HIPAA or ICD-9 or ICD-10 correctly in the message body.  In some cases, Outlook is not detecting key words with certain syntax such as quotation marks.  In another circumstance Outlook is not showing the policy tip if the message is being retrieved from a Draft.


The Outlook Team is investigating these issues. We will update this topic with more information as it become available.

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