Symptoms

Consider the following scenario:

  • You have a computer that runs Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012.

  • You connect a printer to the computer.

  • The printer uses a v4 PostScript driver that is based on the MsXpsPs.dll filter or on the MsXpsPcl6.dll filter.

  • You select a specific media size for a print job.

In this scenario, the print driver sends the default media size information instead. Therefore, the print job is not printed by using the specified media size.

Cause

This issue occurs because the PageSize and PageRegion commands generated by the MsXpsPs.dll or MsXpsPcl.dll filter in the v4 PostScript drivers do not consider the selected paper size.

Resolution

To resolve this issue for Windows 8.1 and Windows Server 2012 R2, install update rollup 2919355 or install the hotfix that is described in this article.
To resolve this issue for Windows 8 and Windows Server 2012, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.


Windows 8.1 and Windows Server 2012 file information notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.20xxx

    Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17041

3,772,928

06-Mar-2014

06:41

Not Applicable

Msxpsps.dll

0.3.9600.17041

3,775,488

06-Mar-2014

06:41

Not Applicable

V3hostingfilter-pipelineconfig.xml

Not Applicable

385

18-Jun-2013

15:07

Not Applicable

V3hostingfilter.dll

0.3.9600.16384

44,032

22-Aug-2013

03:02

Not Applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17041

4,510,720

06-Mar-2014

07:43

x86

Msxpsps.dll

0.3.9600.17041

4,472,832

06-Mar-2014

07:43

x86

V3hostingfilter-pipelineconfig.xml

Not Applicable

385

18-Jun-2013

12:39

Not Applicable

V3hostingfilter.dll

0.3.9600.16384

41,472

22-Aug-2013

03:53

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17041

5,126,656

06-Mar-2014

08:36

x64

Msxpsps.dll

0.3.9600.17041

5,114,368

06-Mar-2014

08:36

x64

V3hostingfilter-pipelineconfig.xml

Not Applicable

385

18-Jun-2013

15:09

Not Applicable

V3hostingfilter.dll

0.3.9600.16384

52,224

22-Aug-2013

11:19

x64

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9200.16852

3,712,000

21-Feb-2014

00:01

Not Applicable

Msxpsps.dll

0.3.9200.16852

3,721,216

21-Feb-2014

00:01

Not Applicable

V3hostingfilter-pipelineconfig.xml

Not Applicable

385

02-Jun-2012

14:37

Not Applicable

V3hostingfilter.dll

0.3.9200.16384

43,520

26-Jul-2012

01:30

Not Applicable

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9200.16852

4,512,768

21-Feb-2014

01:23

x86

Msxpsps.dll

0.3.9200.16852

4,482,560

21-Feb-2014

01:23

x86

V3hostingfilter-pipelineconfig.xml

Not Applicable

385

02-Jun-2012

14:37

Not Applicable

V3hostingfilter.dll

0.3.9200.16384

40,960

26-Jul-2012

03:20

x86

Msxpspcl6.dll

0.3.9200.20972

4,512,768

20-Feb-2014

23:43

x86

Msxpsps.dll

0.3.9200.20972

4,482,560

20-Feb-2014

23:43

x86

V3hostingfilter-pipelineconfig.xml

Not Applicable

385

02-Jun-2012

14:37

Not Applicable

V3hostingfilter.dll

0.3.9200.16384

40,960

26-Jul-2012

03:20

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9200.16852

5,146,112

21-Feb-2014

03:25

x64

Msxpsps.dll

0.3.9200.16852

5,144,064

21-Feb-2014

03:25

x64

V3hostingfilter-pipelineconfig.xml

Not Applicable

385

02-Jun-2012

14:37

Not Applicable

V3hostingfilter.dll

0.3.9200.16384

52,736

26-Jul-2012

03:07

x64

Msxpspcl6.dll

0.3.9200.20972

5,146,112

20-Feb-2014

23:35

x64

Msxpsps.dll

0.3.9200.20972

5,144,064

20-Feb-2014

23:35

x64

V3hostingfilter-pipelineconfig.xml

Not Applicable

385

02-Jun-2012

14:37

Not Applicable

V3hostingfilter.dll

0.3.9200.16384

52,736

26-Jul-2012

03:07

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for Windows RT 8.1

File name

Arm_ntprint4.inf_31bf3856ad364e35_6.3.9600.17041_none_daea7cd5bff7dbe1.manifest

File version

Not Applicable

File size

4,808

Date (UTC)

06-Mar-2014

Time (UTC)

23:36

Platform

Not Applicable

Additional files for all supported x86-based versions of Windows 8.1

File name

X86_ntprint4.inf_31bf3856ad364e35_6.3.9600.17041_none_dae80a7dbffabd1b.manifest

File version

Not Applicable

File size

4,816

Date (UTC)

06-Mar-2014

Time (UTC)

23:19

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

Amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.17041_none_3706a60178582e51.manifest

File version

Not Applicable

File size

4,828

Date (UTC)

06-Mar-2014

Time (UTC)

23:12

Platform

Not Applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for Windows RT

File name

Arm_ntprint4.inf_31bf3856ad364e35_6.2.9200.16852_none_42ec1a8575cc1043.manifest

File version

Not Applicable

File size

4,808

Date (UTC)

21-Feb-2014

Time (UTC)

15:17

Platform

Not Applicable

Additional files for all supported x86-based versions of Windows 8

File name

X86_ntprint4.inf_31bf3856ad364e35_6.2.9200.16852_none_42e9a82d75cef17d.manifest

File version

Not Applicable

File size

4,816

Date (UTC)

21-Feb-2014

Time (UTC)

15:19

Platform

Not Applicable

File name

X86_ntprint4.inf_31bf3856ad364e35_6.2.9200.20972_none_435da5208efcc929.manifest

File version

Not Applicable

File size

4,816

Date (UTC)

21-Feb-2014

Time (UTC)

15:19

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_ntprint4.inf_31bf3856ad364e35_6.2.9200.16852_none_9f0843b12e2c62b3.manifest

File version

Not Applicable

File size

4,828

Date (UTC)

21-Feb-2014

Time (UTC)

15:20

Platform

Not Applicable

File name

Amd64_ntprint4.inf_31bf3856ad364e35_6.2.9200.20972_none_9f7c40a4475a3a5f.manifest

File version

Not Applicable

File size

4,828

Date (UTC)

21-Feb-2014

Time (UTC)

15:20

Platform

Not Applicable


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