System crashes or hangs when you try to duplicate an Advanced Financial report in General Ledger in Microsoft Dynamics GP

Symptoms

Microsoft Dynamics GP crashes or hangs when you try to copy or duplicate Advanced Financial (AFA) Reports.

Cause

This issue is usually caused by a corrupt dictionary such as the Reports.dic or Forms.dic.

Resolution

Use the steps below to test if the dictionaries are corrupt: 

1. Ask all users to exit Microsoft Dynamics GP and make a current restorable backup.

2. Rename both dictionaries to determine if one or both of these is causing the issue. Navigate to the GP code folder and right-click on the Reports.dic and rename it to ReportsOld.dic and right-click on the Forms.dic and rename it to FormsOld.dic

Note: The default installation path is: C:\Program Files\Microsoft Dynamics\GP

*More detailed steps are provided in the KB articles More detailed steps are provided in the KB articles below:

KB Article (850465) - How to re-create the Reports.dic file in Microsoft Dynamics GP 
http://support.microsoft.com/kb/850465

KB Article (951767) - How to re-create the Forms.dic file in Microsoft Dynamics GP
http://support.microsoft.com/kb/951767


3. Now test duplicating the AFA report again to see if the issue still happens. If Microsoft Dynamics GP continues to crash or hang, then one or both of these dictionaries is corrupt. (If one of the dictionaries is not causing the issue, you can put it back.)


5. If the issue still persists, you can also test to see if the Dynamics.dic is corrupt. To do this, rename the Dynamics.dic to DynamicsOld.dic and then copy over the Dynamics.dic from a different workstation, or install a new Microsoft Dynamics GP code folder to test with.


More Information

For more information on how to troubleshoot AFA reporting issues, see KB 866341:

KB Article (866341) - How to troubleshoot the reports in Advanced Financial Analysis in Microsoft Dynamics GP
http://support.microsoft.com/kb/866341

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