Symptoms
When e-mail messages for Microsoft Dynamics CRM are received, the Microsoft Dynamics CRM E-mail Router does not create the e-mail messages in a Microsoft Dynamics CRM queue.
Additionally, a Warning event that resembles the following is logged in the event log of the server that is running the Microsoft Dynamics CRM E-mail Router:
Cause
This problem occurs when the e-mail address of the queue does not match the mailbox's SMTP primary address.
Resolution
To resolve this problem, change the e-mail address of the queue to match the mailbox's SMTP primary address. To do this, follow these steps:
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Determine the mailbox's SMTP primary address.
To do this in Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010, follow these steps:-
Log on to the server that is running Exchange Server as a Domain administrator.
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Click Start, point to All Programs, point to Microsoft Exchange 2007 or Microsoft Exchange Server 2010, and then click Exchange Management Console.
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Expand Recipient Configuration, and then click Mailbox.
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Locate the mailbox that is being used as the queue mailbox.
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Right-click the mailbox, and then click Properties.
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On the E-mail Addresses tab, note the SMTP Address (in bold).
To do this in Microsoft Exchange Server 2003, follow these steps:
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Log on to the server that is running Exchange Server as a Domain administrator.
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Click Start, point to All Programs, point to Microsoft Exchange, and then click Active Directory Users and Computers.
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Locate the mailbox that is being used as the queue mailbox.
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Right-click the mailbox, and then click Properties.
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On the E-mail Addresses tab, note the SMTP Address (in bold).
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Change the email address of the queue in Microsoft Dynamics CRM.
To do this in Microsoft Dynamics CRM 4.0, follow these steps:-
Log on to Microsoft Dynamics CRM as a system administrator. -
Click Settings, click Business Management, and then click Queues. -
Open the Microsoft Dynamics CRM queue. -
In the E-mail box, change the email address to the email address that you determined in step 1.
To do this in Microsoft Dynamics CRM 2011, follow these steps:-
Log on to Microsoft Dynamics CRM as a system administrator. -
Click Settings, click Business Management, and then click Queues. -
Open the Microsoft Dynamics CRM queue. -
In the E-mail box, change the email address to the email address that you determined in step 1. -
Click the Approve E-mail button on the toolbar. This step only has to be done if your System Settings are set to Process e-mails only for approved queues.
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