The Save button is unavailable when you try to create a user in the User Setup window

This article provides a resolution for the issue that you can't save a new user in the User Setup window in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   860797

Symptoms

When you try to create a user in the User Setup window in Microsoft Dynamics GP, the Save button is unavailable.

Cause

This problem occurs if you sign in to Microsoft Dynamics GP by using a user ID that does not have rights to create a new user.

Resolution

To resolve this problem, sign in to Microsoft Dynamics GP by using the sa user ID or the DYNSA user ID.