"Token StartElement in state EndRootElement would result in an invalid XML document" error in Web Services

This article provides a resolution for the Token StartElement in state EndRootElement would result in an invalid XML document error that may occur in Web Services for Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   2451651

Symptoms

1. A GetByKey method call for a sales document using Web Services for Microsoft Dynamics GP will return the following error message:

   Token StartElement in state EndRootElement would result in an invalid XML document. Make sure that the ConformanceLevel setting is set to ConformanceLevel.Fragment or ConformanceLevel.Auto if you want to write an XML fragment.

2. A GetList method call for a sales document will show duplicate sales documents.

Cause

The problem is caused by the dual nature of voided sales documents while the SOP Transaction Entry window in Microsoft Dynamics GP remains open:

1. The voided sales document exists in History (SOP30200 table).
2. The voided Invoice exists in Work (SOP10100 table).

Resolution

The SQL view used by Web Services for Microsoft Dynamics GP must be edited to accommodate this behavior. The following SQL script must be run against the company databases:

ALTER VIEW [dbo].[ReqSOHeaderView] AS 
select 
1 "TrxState", -- Set to 1 for Work SOP10100.SOPTYPE,
DOCID, -- Fields Added for CRM Integration 
isnull(ORIGTYPE,0) as ORIGTYPE, -- Original Transaction Type before migration
isnull(ORIGNUMB,'') as ORIGNUMB, -- Original Document Number before migration 
-- End Integration Fields

SOP10100.SOPNUMBE,
TAXSCHID,
FRTSCHID,
MSCSCHID,
SHIPMTHD,
TAXAMNT,
ORTAXAMT,
LOCNCODE,
DOCDATE,
FRTAMNT,
ORFRTAMT,
MISCAMNT,
ORMISCAMT,
TRDISAMT,
ORTDISAM,
TRDISPCT,
MRKDNAMT,
ORMRKDAM,
CUSTNMBR,
CUSTNAME,
CSTPONBR,
PROSPECT,
ShipToName,
ADDRESS1,
ADDRESS2,
ADDRESS3,
CNTCPRSN,
FAXNUMBR,
CITY,
STATE,
ZIPCODE,
COUNTRY,
CCode,
PHNUMBR1,
PHNUMBR2,
PHONE3,
SUBTOTAL,
ORSUBTOT,
DOCAMNT,
ORDOCAMT,
PYMTRCVD,
ORPMTRVD,
DEPRECVD,
ORDEPRVD,
SALSTERR,
SLPRSNID,
UPSZONE,
USER2ENT,
CREATDDT,
SOP10100.DEX_ROW_TS,
BACHNUMB,
BCHSOURC,
(SELECT CREATDDT FROM SY00500 WHERE SOP10100.BACHNUMB = SY00500.BACHNUMB AND 
 SOP10100.BCHSOURC = SY00500.BCHSOURC) AS BatchCreatedDate,
(SELECT TIME1 FROM SY00500 WHERE SOP10100.BACHNUMB = SY00500.BACHNUMB AND 
 SOP10100.BCHSOURC = SY00500.BCHSOURC) AS BatchCreatedTime,
PRBTADCD,
PRSTADCD,
FRTTXAMT,
ORFRTTAX,
MSCTXAMT,
ORMSCTAX,
MSTRNUMB,
PYMTRMID,
COMAPPTO,
COMMAMNT,
OCOMMAMT,
CMMSLAMT,
ORCOSAMT,
CURNCYID,
XCHGRATE,
EXCHDATE,
FRGTTXBL,
MISCTXBL,
COMMNTID,
ReqShipDate,
ACTLSHIP,
FUFILDAT,
QUOEXPDA,
QUOTEDAT,
SOP10106.CMMTTEXT,
PRCLEVEL,
TAXEXMT1,
TAXEXMT2,
TXRGNNUM,
TRXSORCE,
ECTRX,
VOIDSTTS,
REFRENCE,
SHIPCOMPLETE,
SY03900.TXTFIELD,
GPSFOINTEGRATIONID,
INTEGRATIONSOURCE,
INTEGRATIONID,
INVODATE,
BACKDATE,
RETUDATE,

-- The following columns only apply to Sales Order
REPTING,
TRXFREQU,
TIMETREP,
DYSTINCR,
SOPSTATUS,
-- End of Sales Order

-- The following columns only apply to Sales Invoice
DISTKNAM,
ORDISTKN,
DUEDATE,
DISCDATE,
DISAVAMT,
ORDAVAMT,
DSCDLRAM,
ORDDLRAT,
DSCPCTAM,
GLPOSTDT,
POSTEDDT,
PTDUSRID,
DIRECTDEBIT,
-- End of Sales Invoice

-- The following columns only apply to Sales Return
DISCRTND,
ORDISRTD,
-- End of Sales Return

-- Workflow fields
CASE
WHEN SOP10100.SOPTYPE=1 THEN
WorkflowPriorityQuote
ELSE
WorkflowPriorityCreditLm
END AS WorkflowPriority,
CASE
WHEN SOP10100.SOPTYPE=1 THEN
WorkflowApprStatusQuote
ELSE
WorkflowApprStatCreditLm
END AS ApprovalWorkflowStatus,
-- End Workflow fields

SOP10100.DEX_ROW_ID
from 
SOP10100 (nolock)left outer join SOP10106 on (SOP10100.SOPNUMBE = SOP10106.SOPNUMBE 
 and SOP10100.SOPTYPE = SOP10106.SOPTYPE)
left outer join SY03900 on (SOP10100.NOTEINDX = SY03900.NOTEINDX)
Where SOP10100.TRXSORCE=''

union all
select
3 "TrxState", -- Set to 3 for History
SOP30200.SOPTYPE,
DOCID, -- Fields Added for CRM Integration
isnull(SOP30200.ORIGTYPE,0) as ORIGTYPE, -- Original Transaction Type before migration
isnull(SOP30200.ORIGNUMB,'') as ORIGNUMB, -- Original Document Number before migration
-- End Integration Fields

SOP30200.SOPNUMBE,
TAXSCHID,
FRTSCHID,
MSCSCHID,
SHIPMTHD,
TAXAMNT,
ORTAXAMT,
LOCNCODE,
DOCDATE,
FRTAMNT,
ORFRTAMT,
MISCAMNT,
ORMISCAMT,
TRDISAMT,
ORTDISAM,
TRDISPCT,
MRKDNAMT,
ORMRKDAM,
CUSTNMBR,
CUSTNAME,
CSTPONBR,
PROSPECT,
ShipToName,
ADDRESS1,
ADDRESS2,
ADDRESS3,
CNTCPRSN,
FAXNUMBR,
CITY,
STATE,
ZIPCODE,
COUNTRY,
CCode,
PHNUMBR1,
PHNUMBR2,
PHONE3,
SUBTOTAL,
ORSUBTOT,
DOCAMNT,
ORDOCAMT,
PYMTRCVD,
ORPMTRVD,
DEPRECVD,
ORDEPRVD,
SALSTERR,
SLPRSNID,
UPSZONE,
USER2ENT,
CREATDDT,
SOP30200.DEX_ROW_TS,
BACHNUMB,
BCHSOURC,
'', --BatchCreatedDate
'', --BatchCreatedTime
PRBTADCD,
PRSTADCD,
FRTTXAMT,
ORFRTTAX,
MSCTXAMT,
ORMSCTAX,
MSTRNUMB,
PYMTRMID,
COMAPPTO,
COMMAMNT,
OCOMMAMT,
CMMSLAMT,
ORCOSAMT,
CURNCYID,
XCHGRATE,
EXCHDATE,
FRGTTXBL,
MISCTXBL,
COMMNTID,
ReqShipDate,
ACTLSHIP,
FUFILDAT,
QUOEXPDA,
QUOTEDAT,
SOP10106.CMMTTEXT,
PRCLEVEL,
TAXEXMT1,
TAXEXMT2,
TXRGNNUM,
TRXSORCE,
ECTRX,
VOIDSTTS,
REFRENCE,
SHIPCOMPLETE,
SY03900.TXTFIELD,
'', -- GPSFOINTEGRATIONID,
0, -- INTEGRATIONSOURCE,
'', -- INTEGRATIONID,
INVODATE,
BACKDATE,
RETUDATE,

-- The following columns only apply to Sales Order
REPTING,
TRXFREQU,
TIMETREP,
DYSTINCR,
SOPSTATUS,
-- End of Sales Order

-- The following columns only apply to Sales Invoice
DISTKNAM,
ORDISTKN,
DUEDATE,
DISCDATE,
DISAVAMT,
ORDAVAMT,
DSCDLRAM,
ORDDLRAT,
DSCPCTAM,
GLPOSTDT,
POSTEDDT,
PTDUSRID,
DIRECTDEBIT,
-- End of Sales Invoice

-- The following columns only apply to Sales Return
DISCRTND,
ORDISRTD,
-- End of Sales Return

-- Workflow fields
CASE
WHEN SOP30200.SOPTYPE=1 THEN
WorkflowPriorityQuote
ELSE
WorkflowPriorityCreditLm
END,
CASE
WHEN SOP30200.SOPTYPE=1 THEN
WorkflowApprStatusQuote
ELSE
WorkflowApprStatCreditLm
END,
-- End Workflow fields

SOP30200.DEX_ROW_ID
from
SOP30200 (nolock)left outer join SOP10106 on (SOP30200.SOPNUMBE = SOP10106.SOPNUMBE 
 and SOP30200.SOPTYPE = SOP10106.SOPTYPE)
left outer join SY03900 on (SOP30200.NOTEINDX = SY03900.NOTEINDX)