I’m not receiving any notifications

You won’t see any notifications if:

For some Android devices, your Battery Optimization settings may interrupt your connection. We recommend turning it off for the companion app on your Android device (either Your Phone Companion or Link to Windows). Here's how to turn it off based on which companion app you have:

If you have Your Phone Companion*:

Open Android Settings > Apps & notifications > App info > Your Phone Companion > Advanced > Battery > Manage Battery Usage > Battery optimization. Scroll down to Your Phone Companion and select Don't optimize.

If you have Link to Windows*:

Open Android Settings > Apps > Link to Windows Service > Battery > Optimize battery usage. Select All from the drop-down list, scroll to find Link to Windows service, and turn the toggle Off.

*Note: These steps may vary based on your Android device model. 

Notifications from items in a Secure Folder

If you have a Samsung device and are using Secure Folders, apps and files saved there won't display notifications in the Your Phone app. They'll appear only on your Android device.

My notifications have stopped syncing

Notifications work independently to other Your Phone features like messaging and photos. When they stop working, resetting the notification permissions should start the syncing process again.

On your Android device:

  1. Go to Settings and search for “Notification access.”

  2. Find Your Phone Companion in the list and tap to toggle off/on.

  3. A pop-up will appear. Select Allow when prompted.

On your PC:

  1. Open the Your Phone app and choose Notifications. Wait for your notifications to refresh – they should now sync as normal.

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