Use a screen reader to explore and navigate the People app

This article is for people with visual impairments who use a screen reader program with the Office products and is part of the Office Accessibility content set. For more general help, see Office Support home.

Use the People app in Outlook on the web with your keyboard and a screen reader to explore and navigate the app main views and elements, and to move between views and functions. We have tested it with Narrator, JAWS, and NVDA, but it might work with other screen readers as long as they follow common accessibility standards and techniques. 

The People app is your address book where you can manage your contacts' information. The People app is a web-based application that you use in a web browser.

Notes: 

  • New Microsoft 365 features are released gradually to Microsoft 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.

  • To learn more about screen readers, go to How screen readers work with Microsoft Office.

  • When you use the People app, we recommend that you use Microsoft Edge as your web browser. Because the People app runs in your web browser, the keyboard shortcuts are different from those in a desktop program. For example, you’ll use Ctrl+F6 instead of F6 for jumping in and out of the commands. Also, common shortcuts like F1 (Help) and Ctrl+O (Open) apply to the web browser – not the People app.

In this topic

Open the People app

  1. In your browser, sign in to your Outlook on the web account.

  2. In  Outlook on the web, press Ctrl+F6 until you hear: "Navigation menu, Outlook menu."

  3. Press the SR key+Right arrow key until you hear "People, menu item," and press Enter.

Navigate the main elements in the People app

Press Ctrl+F6 (forward) or Shift+Ctrl+F6 (backward) to cycle through the elements in the following order:

  • The toolbar at the top of the screen with the focus on the Search box. You hear: "Banner, Search."

  • The navigation pane on the left of the screen. You hear: "Command actions, Navigation landmark."

  • The menu bar for the Outlook on the web apps at the bottom of the navigation pane. You hear: "Navigation menu, Outlook menu."

  • The toolbar at the top of the main pane. You hear: "Command actions, Navigation landmark."

  • The main pane to the right of the navigation pane with the focus on the list view. You hear: "Item list."

Navigation pane 

When you open the People app, you land on the navigation pane on the left of the screen. The pane lists your contacts, groups, and directories. The focus is on the Contacts category. To browse and select categories in the navigation pane, use the Up or Down arrow key. When you select an item in the navigation pane, the contents of the main pane change depending your selection.

At the top of the navigation pane, you'll find buttons for toggling the navigation pane on and off and for creating a new contact or contact list. To move between these buttons, press the Tab key or Shift+Tab.

The menu bar at the bottom of the navigation pane contains buttons for the Outlook on the web apps such as Email and Calendar, the People app that you are using, and also for Files, and More items. To move between the buttons on the menu, press the SR key+Right or Left arrow key.

Main pane

To the right of the navigation pane, you'll find the main pane of the app. The contents of this pane change according to the item selected in the navigation pane.

The toolbar at the top of the main pane contains buttons for adding contacts to favorites or lists, editing, managing, and deleting contacts. To move between the buttons on the toolbar, press the Tab key once, and then use the Right or Left arrow key.

Below the toolbar, the main pane is divided into two areas: the list view and the details view.

  • On the left, the list view shows all items in the category you selected in the navigation pane, for example, all your contacts or contact lists. To browse the items on the list, press the Tab key until you reach the first item, and then use the Down or Up arrow key.

  • The details view on the right displays the details of the item selected in the list view. To move in the details view, press the Tab key or Shift+Tab.

To move from the list view to the details view, press the Tab key until you hear the view, for example, "Item details view" or "Expanded profile pane," depending on the selected item. To move from the details view to the list view, press Shift+Tab until you hear: "Item list."

The top toolbar

The toolbar at very top of the screen, above the navigation and main panes, contains buttons for the app launcher, chat, OneNote feed, and the app help, settings, and feedback. You can also access your daily agenda, notifications, and account details from the toolbar, and start a search. To navigate the toolbar, press the Tab key once, and then use the Right or Left arrow key.

Use keyboard shortcuts to navigate in the People app

The following table describes the keyboard shortcuts you can use to navigate the People app.

Note: A plus sign (+) in a shortcut means that you need to press multiple keys at the same time.

To do this

Press this

Move forward to the next area, button, link, or option in a dialog box, or close a menu.

For example, go from one navigational link or button to the next, go to the next area of information when editing or adding a contact, or close the Groups menu.

Tab key

Move backward to the previous area, button, or link.

Shift+Tab

Move from one contact to the next in a contact list, or move to the previous contact.

Down or Up arrow key

Select additional contacts when one contact is already selected.

Shift+Down or Up arrow key, then Shift+Spacebar

Move between and select options in a menu.

Down or Up arrow key

Select or clear the check box for a contact in a contact list or an option in a dialog box.

Shift+Spacebar

Clear all selections on a page and refresh that page in the web browser.

F5

Activate a button or link or open a menu.

For example, to save the contact information, press the Tab key to move to the Save button, and then press Enter. Or, to add a contact to group, in the Groups menu, press the Tab key to move to the Apply button, and then press Enter.

Enter

Open the context sensitive menu when a contact is selected.

Shift+F10

Close a dialog box.

Esc

See also

Using contacts (People) in Outlook on the web

Get help with Outlook on the web

Office Accessibility Center - Resources for people with disabilities 

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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