You must have the Microsoft Save as PDF or XPS add-in for 2007 Microsoft Office

Symptom

When trying to send a SOP Invoice via email in Microsoft Dynamics GP the user is getting the following message:



"You must have the Microsoft Save as PDF or XPS add-in for 2007 Microsoft Office to send documents."
 

Cause

Various causes, but typically, the install of Microsoft Office was not complete.  

Resolution

Review the below to troubleshoot this issue:

  • Run a Repair for Microsoft Office

  • Uninstall/reinstall Microsoft Office

  • Make sure the user has Admin rights to the %temp% folder.

  • Text boxes inserted on the template. Click HERE for more information.

  • Go to Administration | Setup | Company | E-mail Settings and select all the File Formats. (Mark DOCX, HTML, PDF and XPS.)   If you select a different format, does it work?

  • If you switch to the canned version of the report, does it email?

  • Make sure the dll version of the Word Add-In is up to date for Office 2007.  (Go to the AddIns folder in the Dynamics GP code folder and view Microsoft.Dynamics.GPBusinessIntelligence.TemplateProcessing.dll and Microsoft.Dynamics.GP.BusinessIntelligence.Office.dll )

  • Go to C:\\Windows\assembly and make sure the Microsoft.Office.Interop.Word.dll file is installed.  Click HERE for more information.

  • A field may exist on the Word template that is not in Report Writer.

  • Install all Microsoft Office updates

  • The dynamics.dic may be damaged.  Reinstall Dynamics GP

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