Symptoms

  You notice that the default printer is incorrect in Microsoft Dynamics SL. This problem occurs when the following conditions are true:

  • Microsoft Dynamics SL is installed on a server that is running Citrix Xenapp or Citrix Presentation Server

  • Microsoft Dynamics SL is configured as a published application

Cause

The problem occurs because the Start this application without waiting for printers to be created option is enabled on Citrix Xenapp or on Citrix Presentation Server.

Resolution

Disable the Start this application without waiting for printers to be created option. For more information about how to disable this option, see the Citrix Xenapp or Citrix product documentation.

More Information

When you start Microsoft Dynamics SL, it automatically searches for the Windows default printer or the printer defined as the default printer in Microsoft Dynamics SL.  If the Windows default printer or the printer that is defined as the default printer in Microsoft Dynamics SL has not been created when Microsoft Dynamics SL is started as a published application, the incorrect printer is then set as the default printer in Microsoft Dynamics SL. 

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