Try easy fixes first
If you need to fix your phone, check these easy steps. They may fix the issue and save your time and effort.
1. Restart your phone
Switch your phone off and take the battery out. Wait a few seconds put the battery in and switch your phone on.
2. Charge your phone
Charge the battery
- Plug the charger to a wall outlet.
- Connect the charger to the phone.
- When the phone indicates a full charge, disconnect the charger from the phone then from the wall outlet.
If the battery is completely discharged it may take several minutes before the charging indicator is shown or before you can make any calls.
If the battery has not been used for a long time, to begin charging you may need to connect the charger then disconnect and reconnect it.
3. Restore to factory settings
Restore original settings: If your phone is not working properly you can reset some settings to their original values. This does not affect documents or files stored on your phone but we recommend you take a back-up before restoring to factory settings. See instructions in the user manual.
- End all calls and connections.
- Select: Menu > Settings and Restore factory sett. > Settings only.
- Type in the security code.
After restoring the original settings your phone switches off and then on again. This may take longer than usual.
4. Reinstall your software
The Software Recovery Tool can help you to reset and recover your phone software at home, if your phone is not responding, frozen, experiencing software related or software update problems.
Important! Using the Software Recovery Tool will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos and more. If possible, you should back up your phone first (Settings > backup). You will be able to restore a backup once the recovery is complete.
Note: The recovery process may take some time depending on your internet connection speed, and you cannot use your phone during the installation. The latest approved version of the software in your phone and model will be installed.
Download and install Nokia Software Recovery Tool to your computer. If possible, make sure that your phone's battery is fully charged.
Connect your phone to your computer with a compatible USB cable. Follow the instructions shown on the tool.
If these troubleshooting steps didn't help fix the problem with your phone, click here for more help from our partners at B2X, a Microsoft authorized customer service provider.
Article ID: 10791 - Last Review: 30 Sep 2016 - Revision: 20