Can't use Group Policy to disable items in Backstage view in Outlook


In Microsoft Outlook 2013 and 2010, when you try to use Group Policy to disable items in the "Info" section in Backstage view (on the File tab), the controls are not disabled as expected.


This problem occurs when you try to disable the following controls by using Group Policy:

ControlPolicy value
Add Account20100
Account Settings6863
Delegate Access20103
Download Address Book5658
Prepare for Offline Use20300
Automatic Replies5621
Empty Deleted Items Folder1671


Microsoft is aware of this issue in the versions of Outlook that are mentioned in the "Symptoms" section. There is currently no resolution for most of the controls. However, the following controls were made available in recent updates for Outlook.

The Delegate Access control:
  • Apply the update that's described in the following Knowledge Base article:
    3052861 The Delegate Access option is disabled in Outlook
The Empty Deleted Items folder control:
  • In Outlook 2010, apply the update that's described in the following Knowledge Base article:
    2956203 March 10, 2015 update for Outlook 2010 (KB2956203)

More Information

Typically, you’d use Group Policy to update the following keys and values in order to disable items in the UI:

Outlook 2010:

Outlook 2013:

Outlook 2010 and 2013:
String: TCIDx (where x is an integer)
Value: Command bar value from the workbook that's available in the following Microsoft Download links:

However, this method does not disable the items that are mentioned in the "Symptoms" and "Cause" sections, except for those that have been made available, per the "Resolution" section.

Article ID: 3061214 - Last Review: 05 May 2015 - Revision: 1

Microsoft Outlook 2010, Microsoft Outlook 2013